Detroit Medical Assistant School Student Grievance Policy

Student grievances should initially be directed to the class instructor. The instructor will take action to either address the concern or escalate to the director if needed. If the matter is not resolved by approaching the instructor, a student grievance should then be directed to school administrative staff in writing within seven calendar days of the incident. This can be accomplished by either calling the school phone number listed on the school website or sending an email to the attention of “School Administration” to: [email protected]. A response to written grievances will be issued by school administration in writing no more than five business days after receipt of the written grievance. Open communication between the student and the school is encouraged in order to resolve the student’s concerns. In addition, students have the right to file a complaint on the Michigan office of Post-Secondary Schools website for any violation off the Michigan Proprietary Schools Act or rules promulgated under the act.